Once your return is received and inspected, we’ll email you to confirm receipt and to notify you of approval or rejection of your refund.

1) Not 100% happy with your order

If you’re dissatisfied for any reason, contact support@sylorane.com. Our team will review and provide next steps. Depending on the situation, we may offer up to a 100% refund of item value/shipping/order value.

2) Damaged / Wrong / Missing items

If the product is defective or not as advertised, keep the package’s shipping label and, if possible, record an unboxing video.

Email support@sylorane.com with:

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  Photos/video clearly showing the issue (taken on a flat surface with tags/defect visible)
  
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  Your order number
  
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  The shipping label
  

Once confirmed, we’ll send replacements at no cost and you do not need to return the defective items. (We use this info to improve quality control.)

This warranty covers manufacturing defects only. It does not cover:

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  Damage caused by accident or improper care
  
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  Normal wear and tear
  
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  Color/material breakdown due to sun exposure
  
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  Aftermarket modification
  

Our refund/replace window is 15 days from delivery. After 15 days we cannot offer a full refund or replacement.
We cannot refund orders that function properly and match what you ordered.

3) Lost packages

If your package appears lost in transit, we’re happy to replace it. If you prefer a refund instead of a replacement, we must wait 15 days to ensure the package doesn’t still arrive.

For lost-package reports, please submit official carrier proof (e.g., Loss Certificate or written status from your local post office).

4) Package disposed of by the Post Office (P.O.)

We will resend orders that were disposed of when the address was valid and correct. We cannot offer replacements/refunds/credits for invalid addresses, recipients who have moved, or recipients who cannot be contacted and this causes delivery failure.